Results of the 2006 General satisfaction survey undertaken between November 2006 and March 2007 amongst residents in Craven, show that 60% of Craven residents are satisfied with the overall service provided by the council. This places the council the joint top performing authority (with Ryedale District Council) across all authorities in North Yorkshire, including North Yorkshire County Council.
The same survey showed that 92% of residents are satisfied with the Council’s waste collection service. This outstanding result puts the Council top of all authorities in North Yorkshire and joint top (with 5 other District’s) out of all District authorities in England. Satisfaction with a range of other services also compared well to other authorities nationally and across North Yorkshire.
Other results show:
- Satisfaction with cleanliness has increased by 12% to 74%, from 62% in 2003. Placing us within top quartile for All England and Districts, and ranking us 59th out of 353 Waste Collection Authorities and 53rd out of 238 Districts in England.
- Satisfaction with parks and open spaces has increased by 10% from 65% in 2003 to 75% in 2006. Placing us within median to top quartile for All England and Districts.
- Satisfaction with sports and leisure facilities has increased by 7% to 55% in 2006 from 48% in 2003. Placing us within median to bottom quartile for All England and bottom quartile for Districts.
The results form part of a statutory survey undertaken by all authorities in England every three years. The survey covers many different topics such as satisfaction with services, contact with the council, quality of life, and community cohesion. It gathers information on how satisfied residents are with key services, including the Council overall, cleanliness, waste collection and recycling, sporting and cultural facilities, and parks and open spaces.
Councillor Mark Wheeler , Portfolio Holder for Transforming the Council said ‘The Council is on the whole extremely pleased with the results of the survey. It reflects the commitment to improve services for all residents and shows that continued investment is making a real difference to the lives of local people. However, we are not complacent; as well as some good results, the survey also tells us where residents are less satisfied. We will be reviewing the results and seeking to make further improvements in the future. On behalf of the Council, I would like to thank the residents of Craven for taking the time to give us their views. We are pleased that the efforts of everyone working at the Council are not going unnoticed by residents.’