Housing Advice, Homelessness and Support Frequently Asked Questions - FAQ

Please see below for questions we are asked on a regular basis. If you cannot see the question you are looking for or require further information please do not hesitate to contact us.

I am unemployed or on a low income. Can I get help paying my rent?

What do I do if I want to apply to be on the Council's Waiting List?

I am homeless, how do I find a home?

How do I make a homeless application?

What happens if I become homeless and need help straightaway?

What if I am not able to come to Craven Housing's offices?

What do I do if I'm homeless when the office is closed?

What happens if I need to see my caseworker again?

What do we do with the information you give us?

What happens if some of the information I have given changes?

Homelessness Interview - Who will see me and what will they ask me?

Homelessness Interview - How long will the first interview take?

Homelessness Interview - Can I be seen by a female Housing Options officer?

Homelessness Interview - Can I be seen in a private interview cubicle?

Homelessness Interview - Can I be interviewed in another language?

Homelessness Interview - Can I see the same officer each time I visit the office?

Home Visits - What do the visiting officers do?

Home Visits - How long does a visit take?

Medical Assessments - How do we carry out a medical assessment?

Medical Assessments - Will a medical assessment delay my decision?

Medical Assessments - Do I need to pay my doctor for completing the medical assessment form?

Medical Assessments - Who makes the decision on whether I am a medical priority?

Decisions - How long will it take to make a decision?

Decisions - How can I help speed up the decision on my application?

Decisions - Who makes the decisions on homelessness applications?

Decisions - How will I know what the decision is?

Decisions - Can I challenge the decision on my homeless application?

Decisions - How will the review be dealt with?

Decisions - Do we ever change our decision?

Temporary Accommodation - What help will you give me with somewhere to stay while you are assessing my application?

Temporary Accommodation - What help will you give me if you approve my application?

Temporary Accommodation - What sorts of temporary accommodation do you have?

Temporary Accommodation - Do I have to pay Housing Benefit and Council Tax?

Temporary Accommodation - What happens to my furniture?

Temporary Accommodation - Can I take my pet into temporary accommodation?

Temporary Accommodation - What if my accommodation needs some repairs?

Temporary Accommodation - Will I be given a choice of interim or temporary accommodation?

Temporary Accommodation - What happens if I refuse the interim or temporary accommodation?

Temporary Accommodation - What are acceptable reasons for refusing an offer?

Temporary Accommodation - Can my temporary accommodation be cancelled at any time?

What is a Registered Social Landlord?

What is a Housing Association?

What is a Bond Guarantee?

How do I apply for a Bond Guarantee and Rent In Advance?

Who can get a Bond Guarantee and/or Rent In Advance?

Can I apply for both the Bond Guarantee and Rent in Advance Schemes?

How do I become a Bond Guarantor?

How much will it cost to become a Bond Guarantor?

How do I contact Foundation?

Telephone us on (01756) 700 600 or e-mail us at contactus@cravendc.gov.uk
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