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The service works in the following specialist teams:
We rely on the thousands of consumers who make complaints about traders or their products & services to us via Consumer Direct each year. The valuable information this gives us enables us to target our advice and other enforcement activities at the traders who are trading unfairly or unlawfully. We also work with community groups and others to protect the interests of consumers and residents, for example by setting up 'No Cold Calling Zones'. Consumer Direct provides advice for North Yorkshire residents and can be contacted on the number given below or via email
We aim to ensure that the service is run with efficiency and care. We set ourselves targets for dealing with service requests and these are monitored regularly. Details of our policies and standards can be found in the document section below. If you feel that we have not achieved these standards please let us know.
We have recently re launched our email 'newsflash' service for businesses. Subscribers to this system will receive emails notifying them of the latest scams aimed at businesses together with updates concerning new legislation relevant to their trade sector. To subscribe to this free service please click on the link on the right hand side of this page entitled "Trading standards newsflash"
Craven District Council
1 Belle Vue Square
Telephone: 01756 700 600
Fax: 01756 700 657