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Craven District Council is committed to providing the highest level of service to all our customers. The purpose of the Complaints Procedure is to help us continually improve our services.
The complaints, comments and compliments procedure is designed to ensure that:
The aim of the procedure is not to apportion blame amongst employees, but to provide an early, satisfactory solution. Individuals or groups making a complaint will in no way suffer as a result of making their complaint. We understand that everyone who complains feels that they have a reason to do so. When we deal with a complaint, we will remember that every case is different and will treat each person in a professional, respectful and courteous manner. See our full Complaints, Comments and Compliments Procedure [501kb].
Please use the online form below which will email your comments directly to our Customer Services team. Alternatively, you can download and print the Complaints, Comments and Compliments Form [329kb] and deliver or post it to us.
If you are not happy with the Council's handling of your complaint, you can refer it to the Local Government Ombudsman: you can find further details on the Local Government Ombsmudsan's web site.
Craven District Council
1 Belle Vue Square
Telephone: 01756 700 600
Fax: 01756 700 657