Please note that you will need your 4-digit housing benefit reference number to use in the 'Reference' field, and you will need to enter the 'Amount' as pounds and pence with a decimal point in between, e.g. 145.32 or 68.00.
General payment notes
We cannot accept payment via Diners Card or American Express.
Customers Using Microsoft Windows 10
We have recently identified that Council customers using Windows 10 with either Edge or Internet Explorer as their internet browser are having problems with making successful debit and credit card payments via our website.
Customers utilising Windows 10 are advised to try using Google Chrome or Firefox internet browsers as alternatives, if they are able to do so. These have proved to work successfully.
Alternatively, customers can contact Customer Services on 01756 700600 and speak to an advisor who can take card payments over the phone.
We are working with our software suppliers to resolve this issue and apologise for any inconvenience caused.