Craven District Council

Craven District Council

Community Trigger

The Community Trigger Case Review is a way for you to have your case reviewed, if you feel it should be, and allows organisations to look again at what has been done to resolve the issues for you.

Your case will be looked at by a panel of individuals from organisations relevant to the case and reported issues. They will consider whether the action undertaken should be adequate to address the problems, based on reasonable expectation and timescales.

The Community Trigger Case Review cannot be used to make complaints against individuals who have worked on your case. To do so, you must use the complaints process of the individual’s organisation.

Who can request a Community Trigger case review?

(a) Any victim who has reported three incidents of anti-social behaviour, which has caused harassment, alarm or distress, in a six month period.

(b) Each report must have been formally recorded by the police, council or housing provider and made within one month of the incident occurring.

(c) The three reports do not need to have been made to the same organisation.

(d) If consent has been given, a third party can request a case review to be held on behalf of a victim or victims.

(e) Third parties could be a carer, family member, community group, resident’s association, MP, local Councillor or support worker and could act for more than one victim.

How do I request a Community Trigger case review?

Contact the Community Safety Hub and ask for a form and return it via email to sreffin@cravendc.gov.uk or by post to Safer Craven Hub, 1 Belle Vue Square, Broughton Road Skipton BD23 1FJ.

How quickly will I hear about my Community Trigger case review?

The Community Trigger Case Review process takes a maximum of eight weeks from the Local Delivery Team receiving your completed application form to development of an Action Plan - if that is the outcome of the Review Panel. The eight weeks will give enough time to collate all the relevant information, and for the Review Panel to consider it. In some cases, the process can be concluded in quicker time. Your local Hub will keep you updated of progress being made including any changes to the expected timescales. If you are unhappy with the outcome of the Community Trigger Case Review, you are able to appeal the decision.