Craven District Council

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Craven District Council

Remember: Stay at home. Protect the NHS. Save Lives

Coronavirus advice and information for residents

Maintaining the safety of everyone in Craven is our top priority and we’re working with our partners to closely monitor developments nationally and internationally.

Last updated: Friday 27 March 2.40pm

We’re in regular contact with Public Health England to ensure the very latest guidance is communicated and implemented, as the situation continues to develop.

More information about community support is available here: https://www.cravendc.gov.uk/coronavirus-advice-and-information/coronavirus-covid-19-community-support/

Our services

Customer Services

Our telephone lines are operating as normal. 

Due to the most recent Government advice, the council closed its Customer Service Reception to walk-in visitors from 5pm on March 23rd.

If you have any enquiries please call the council on 01756 700600, email contactus@cravendc.gov.uk or go to www.cravendc.gov.uk

Council tax payments can be made online at https://www.cravendc.gov.uk/pay/

Any member of the public who absolutely needs to speak to someone in person will be offered the opportunity to make an appointment.


Waste Management

All waste collections are operating as normal. The government has issued guidance about the handling of waste, especially from households where someone has tested positive for, or is showing the symptoms of, the coronavirus.

Waste such as used tissues or cleaning cloths should now be double-bagged and be put aside for 72 hours before being put out for collection, even if you have a wheelie bin.

All household waste centres in Craven are closed to ensure the safety of staff and to discourage unnecessary travel. This does not affect your household waste and recycling collections.

Craven District Council’s bulky waste collection service is currently still operating. If you have bulky waste for recycling or disposal either hold onto it until the Household Waste Recycling Centres are open again or arrange a bulky waste collection.

Please do not approach collection crews or refuse vehicles while they are out on collection rounds. It is important we maintain the social distancing measures, which include staying 2 metres (6 feet) away from other people.

Please don't fly tip - it is a criminal offence punishable by fine or imprisonment, a blot on our landscape and a potential threat to human health and that of wildlife and domesticated animals through injury or by polluting the environment.


Bereavement Services

Due to more stringent government guidelines over the weekend regarding Covid 19 and social distancing, we have had to make the decision to limit the amount of attendees to our cremation and burial services.

From Monday 30 March we kindly ask that direct family only attend services and that you still adhere to guidance regarding social distancing, please do not attend if you fall in the high risk category or are showing any signs of Covid 19.

For services this week, we also ask that as few people as possible attend, and that you still adhere to the guidelines above.

Our webcasting service, which is available up to 28 days after the service, is available for all chapel services, please contact the family and their Funeral Director for more information.

Our Book of Remembrance Chapel is still open every day 9.00 am until 4.00 pm – alternatively you can view the pages at any time by visiting www.remembrance-books.com/skipton/book-of-remembrance.html.   We ask that you still adhere to social distancing whilst in the building.

We sincerely apologise for any distress this will cause however, we have a duty of care to everyone attending our services and the staff working at the crematorium.

Craven District Council’s Bereavement Services can be contacted on 01756 796118 or bereavementservices@cravendc.gov.uk


Car Parks

All council car parks are free for key workers, essential shopping and community volunteers until midnight on April 14, when we'll review the situation again.

Motorhome bays are not to be used, no group activities are allowed, and residents are asked to be sensible, maintain social distancing and avoid unnecessary travel, particularly to local beauty spots.


Council Tax

We appreciate that this is a difficult time for many residents in Craven and that the COVID-19 virus is having a significant impact on the economy.

Your Council Tax pays for our essential services that are delivered to all residents in the district, so it is really important that if your circumstances have not changed that you continue to pay what you should, and maintain your direct debit payments, or payment plan, as detailed on your bill.

If you are struggling to pay your Council Tax, there is support available and the Council can help you if you have been affected.

You should:

  1. Make sure that you have claimed all of the benefits that you are entitled to. For working age families this is Universal Credit from the DWP and Council Tax support from the Council.
  2. Get in touch with us. We would encourage anyone who is struggling, to contact us at contactus@cravendc.gov.uk so that we can ensure that you are getting all of the support that you are entitled to.
  3. We may be able to agree to a special payment plan.
  4. We can also look at your arrears so that we consider everything you owe to us and avoid any extra costs or charges.

Given the demands on our contact centre, we would request that all contact is via email to contactus@cravendc.gov.uk and we will come back to you promptly.

For more information on benefits and money please go to www.cravendc.gov.uk/coronavirus-advice-and-information/coronavirus-benefits-and-money/


Parking Permits

Renew and pay for a parking permit online


Public Toilets​

Coach Street car park public toilets are closed

Skipton Bus Station public toilets are open


Council and Committee Meetings

All immediate council and committee meetings are cancelled, unless it is considered that the meeting is absolutely necessary, for example for certain planning and licensing decisions. 


Craven Leisure

Craven Leisure Centre is closed until further notice. For more information please go to www.cravendc.gov.uk/craven-leisure/coronavirus-covid-19-update/


Aireville Park 

Aireville Park in Skipton remains open but the children’s playground has been closed in line with the latest government guidance and any users of the park are required to observe social distancing. The multi-use games area is closed.

We are keeping Aireville Park open for daily exercise. However, in line with UK Government guidance:

  • do not make non-essential journeys
  • group gatherings are not allowed


Complaints

The Council will not accept new complaints about the delivery of services until further notice. If a complaint is received, it will be recorded and acknowledged, but no action will be taken to resolve it. The complainant will be given an apology, and advised of this action. There will be no right of appeal to the Chief Executive against such decisions.


Information Requests 

We will continue to receive and record requests for information, whether under the Freedom of Information Act, Environmental Information Regulations or for personal data the Data Protection Act. 

Where possible, we will reply in accordance with the statutory requirements and timescales. If this is not possible, we may ask you to resend the request after Council services have returned to normal. Requests for internal reviews of decisions will not be accepted.


Rough Sleeping

Craven District Council will be accommodating all rough sleepers during the current crisis. Please contact us directly on 01756 706475 during office hours and then after 5pm on our out of hours number: 01653 699392.  

We are short of self contained accommodation, so would welcome any offers of holiday cottages or caravans that we could use. Please contact comms@cravendc.gov.uk if you are able to help with this. 

Housing Options and Floating Support Team

Our housing team is operating as normal.

Adaptations Service

We’ll try to complete any current cases where possible. We’ve been in touch with clients and contractors to update them.

We have suspended visits by our caseworkers and technical services staff (Bowman Riley Architects Ltd) for all cases.

Occupational Therapists

North Yorkshire County Council are carrying out home visits where clients are not self-isolating. However, this may change if they are presented with urgent cases which have immediate impact upon health and NHS capacity.

If you need to contact the Adaptations Service please email adaptations@cravendc.gov.uk or call 01756 706 392 and the Adaptations Manager will call you back.


Planning and Building Control

The Duty Planning Service has been suspended from 18th March. We will be taking written enquiries via the duty officer written enquiry form on our website:. Make an online planning enquiry

We will try to give a written response within 10 days but in the current circumstances this may be longer.

If you need to ask us whether planning permission is required please see the Do I need planning permission? page.

Contacting your Planning Officer

Please send an email to planning@cravendc.gov.uk quoting the reference number and to include as much information as possible.

Building Control

Any email enquiries can be sent to buildingcontrol@cravendc.gov.uk


Environmental Health

Our Environmental Health services are running. Officers are following government advice to restrict visits to essential visits only. Priority is still given to issues of safety and each call will be reviewed and assessed.

Environmental Health and Coronavirus (COVID-19) guidance


Protecting yourself

New travel advice, information and restrictions are coming into place on a daily basis.

Remember - prevention is always better than cure. As with the flu virus, the most effective way to protect yourself from Covid-19 Coronavirus is to adopt good respiratory and hand hygiene to prevent the risk of infection and a ‘catch it, bin it, kill it’ approach to coughs and sneezes.

The best way to protect yourself and others is:

  • wash your hands with soap and water, or use a sanitiser gel, regularly throughout the day
  • catch your cough or sneeze in a tissue, throw away the used tissue, bin it, and wash your hands
  • if you don’t have a tissue, use your sleeve
  • avoid touching your eyes, nose and mouth with unwashed hands
  • avoid close contact with people who are unwell

Guidance and information

What is coronavirus 

Read the latest UK government Coronavirus advice 

You can find out more about the symptoms and risks from Public Health England

Staying home guidance: https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-households-with-possible-coronavirus-covid-19-infection

Social distancing guidance: https://www.gov.uk/government/publications/covid-19-guidance-on-social-distancing-and-for-vulnerable-people/guidance-on-social-distancing-for-everyone-in-the-uk-and-protecting-older-people-and-vulnerable-adults

Guidance for employers and businesses in providing advice about the novel coronavirus

Read the Government advice for social or community care and residential settings on COVID-19

Coronavirus support for employees, benefit claimants and businesses: https://www.gov.uk/government/news/coronavirus-support-for-employees-benefit-claimants-and-businesses


If you have recently arrived back from a trip abroad please follow the returning traveller advice

Guidance for schools and other educational settings