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Craven District Council

Many Covid-19 restrictions are still in place. Please follow Government guidance. Minimise travel & remember Hands, Face, Space.

Test and Trace Support payment

A £500 payment to help you while you're self-isolating.

Test and Trace Support payments are one-off payments of £500 to help people who may be paid less while self-isolating. The payment will enable people on lower incomes to self-isolate when they test positive or are identified as a contact.

The scheme will run until June 2021.

You may be entitled to a Test and Trace Support Payment of £500 if you:

  • Have been told to stay at home and self-isolate by NHS Test and Trace, either because you have tested positive for coronavirus or have recently been in close contact with someone who has tested positive.
  • From 8 March 2021 you are the parent or carer of a child who has been asked to self-isolate by the NHS Test, Trace, Protect service (TTP) or their school or childcare provider.
  • The child attends a school or childcare setting is under 15 or is aged between 16 and 25 and has an Education, Health and Care Plan.
  • The child or young person who the parent or guardian is caring for was told to self-isolate and did not continue to attend their education or care setting when they should have been self-isolating.
  • Are employed or self-employed
  • Are unable to work from home and will lose income as a result
  • Are currently receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit.

  • You may also qualify for a discretionary Test and Trace Support Payment if you are employed or self-employed, are unable to work from home and will lose income as a result. Please see further details of our discretionary scheme and eligibility criteria below.

Before you start

You will need the following information to complete this form:

  • A copy of your latest bank statement (one issued within the last two months which must clearly show proof of earnings);
  • Proof of self-employment e.g. recent business bank statement (within the last two months), most recent set of accounts or evidence of self-assessment returns;
  • Proof of your NHS Account ID for coronavirus COVID-19 or;
  • Proof of the Account ID you have received from NHS Test and Trace to self-isolate
  • Your National Insurance Number


Supporting evidence about the child or young person

  • the child’s eight-digit NHS Test and Trace ID number. This is for parents and guardians of children or young people who have received a notification directly from NHS Test and Trace telling them to self-isolate. 
  • a communication from the child or young person’s education or childcare setting confirming that they have to self-isolate. This is for parents and guardians of children or young people who have been told to self-isolate by their education or childcare setting because they have been identified as a close contact of someone who has tested positive 
  • a screenshot of a young person’s NHS COVID-19 App notification telling them to self-isolate AND evidence that the young person has an Education, Health and Care Plan. This is for parents or guardians of young people aged 16-25 who have additional support needs and who have been notified to self-isolate by the NHS COVID-19 App 

This payment is designed to support people on low incomes, if you will lose income as a result of self-isolating, and to encourage you to get tested if you have symptoms. 

These payments will be subject to income tax but not National Insurance contributions. 

You won’t be eligible if your income is lower than normal because you are furloughed.

Find out about community support for people self-isolating in Craven

Data and privacy

Read our Test and Trace Support payment privacy policy 

Download the Craven Test & Trace Standard Scheme details (PDF)

Download the Craven Test & Trace Discretionary Scheme details (PDF)

Conditions of payment

If you test positive for COVID-19, or are a contact of someone who has, you will receive a message by text or email. This message contains a unique 8 character ID and a link to the NHS Track and Trace questionnaire. You must complete the questionnaire.

You are not eligible for a £500 payment unless you have the 8-digit ID and have completed the questionnaire.

If you receive a Self-Isolation Payment you must self-isolate according to NHS Test and Trace self-isolation requirements.

First right of appropriation

You can tell your bank to not use specific payments made to your account. You can also ask that certain payments made in to your account are used to pay specific bills. This is called 'First Right of Appropriation'. This is your right to tell your bank/building society how money paid into your account is to be used.

You may want to do this if money is due to be paid into your account and the account is overdrawn, or you know that there are bills or other payments due to be paid from it.

You will need to contact your bank in writing and tell them about the specific payments you want to make.

You can download a sample letter to send to your bank from the National Debtline website.

How to Apply

You can apply online for the Test and Trace Support payment.

If you are unable to complete an online form, please telephone Customer Services on 01756 700 600 and someone will complete the form for you.

Apply Online Now