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Craven District Council

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Test and Trace Support payment

A £500 payment to help you while you're self-isolating.

Test and Trace Support payments are one-off payments of £500 to help people who may be paid less while self-isolating. The payment will enable people on lower incomes to self-isolate when they test positive or are identified as a contact.

The scheme will run until 31 January 2021.

You can apply for a payment if you are required to self-isolate and can prove that you: 

  • have been asked to self-isolate by NHS Test and Trace either because you've tested positive for coronavirus or have recently been in close contact with someone who has tested positive – this will include a Unique ID number
  • are employed or self-employed
  • are unable to work from home and will lose income as a result
  • are currently receiving one or more of the following benefits:
    • universal credit
    • working tax credit
    • income based employment and support allowance
    • income based jobseeker’s allowance
    • income support
    • housing benefit
    • pension credit

You must provide a recent bank statement. The payment will only be paid into the account of the person who is self-isolating.

These payments will be subject to income tax, but not National Insurance contributions.

You won't be eligible if your income is lower than normal because you are furloughed.

Find out about community support for people self-isolating in Craven

Data and privacy

Read our Test and Trace Support payment privacy policy 

Download the Craven Test & Trace Standard Scheme details (PDF)

Download the Craven Test & Trace Discretionary Scheme details (PDF)

Conditions of payment

If you test positive for COVID-19, or are a contact of someone who has, you will receive a message by text or email. This message contains a unique 8 character ID and a link to the NHS Track and Trace questionnaire. You must complete the questionnaire.

You are not eligible for a £500 payment unless you have the 8-digit ID and have completed the questionnaire.

Payments will only be made to people who have been asked to self-isolate on or after 28 September 2020. Individuals who were eligible from 28th September to 11th October will be able to make a claim up to the 25th October 2020.

If you receive a Self-Isolation Payment you must self-isolate according to NHS Test and Trace self-isolation requirements.

First right of appropriation

You can tell your bank to not use specific payments made to your account. You can also ask that certain payments made in to your account are used to pay specific bills. This is called 'First Right of Appropriation'. This is your right to tell your bank/building society how money paid into your account is to be used.

You may want to do this if money is due to be paid into your account and the account is overdrawn, or you know that there are bills or other payments due to be paid from it.

You will need to contact your bank in writing and tell them about the specific payments you want to make.

You can download a sample letter to send to your bank from the National Debtline website.

How to Apply

You can apply online for the Test and Trace Support payment.

If you are unable to complete an online form, please telephone Customer Services on 01756 700 600 and someone will complete the form for you.

Apply Online Now