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New Access Gates

Craven Leisure is installing new access gates to the swimming pool, dance studio and spin room area.

These gates will stop people using the swimming pool for free.

It is thought hundreds of people every year use the centre without paying, costing the council thousands of pounds.

The new access gates, costing around £11,000, will be installed during the second week of March, and will guard access to the pool changing rooms, dance studio, female fitness change and the small pool balcony.

Centre members will be able to scan their cards at the gates, speeding up access to classes, while parents and children attending for swimming lessons will be able to use their scan cards which will allow one child and one parent/carer to access the turnstile at the same time. Parents/carers that wish to swim will still need to pay and obtain a wristband which is also being introduced as part of this project.

Casual centre users can sign up for a free casual membership card, which will give access to the pool once they have paid at reception.

Alternatively, casual users will be given a temporary card that will give access to the pool for up to two hours. There will also be a disabled access gate.

For groups attending classes such as Kumon or karate in the dance studio arrangements will be put in place with each club to allow ease of access.

The council estimates that installing the gates will save £3,480 per year.

Sign up for a casual membership by clicking here.

FAQs:

Q: Why are the access gates being introduced?

A: There are a number of customers that don’t feel they should pay for their activities (swim lessons, swimming, classes or the health suite). This is unfair on other customers, costs the taxpayer money and we also need to know how many people are on site.  The gates will also help speed up access to the facility for all pre booked activities e.g. exercise and spin classes who can scan at the gate and this will record their class visit without them having to wait at reception.  This will free up reception for our pay as you go and swim users.

Q: How much do the gates cost?

A: Around £11,000.  This will save approximately £3,500 per year which will pay back in 3 years.

Q: Where exactly will the access gates go?

A: The gates will be installed adjacent to the vending machines and they will control access to the pool changing rooms, dance studio, female fitness change and the small pool balcony.

Q: Will there be a disabled access gate?

A: Yes, the gates have been designed with accessibility for all users in mind.  So in effect if you are disabled you will be able to access the facility by either the turnstile or the speed gate.

Q: How will customers bringing their children through to the changing rooms for swimming lessons, get through the gates?

A: All children having lessons are given a scan card which will allow one child and one parent/carer to access the turnstile at the same time.  Parents/carers that wish to swim will still need to pay and obtain a wristband which is also being introduced for general swims as part of this project.

Q: How will customers attending classes in the spin room get through?

A: Pre-booked customers will scan their membership card/casual leisure card. Casual customers without a casual leisure card can get a temporary card from reception or apply for a free casual leisure card, saving them time on each visit.

Q: How will customers attending events such as Kumon or karate in the dance studio get through?

A: Arrangements will be put in place with each club to allow ease of access in each case.

Q: How will casual swimmers get through the gates?

A: Many casual customers have a casual leisure card. Once they have paid at reception they will be able to scan their leisure card at the gate to gain access. Customers who don’t want a casual leisure card will be issued with a temporary card that will allow scanned access to their paid for activities on their day of their visit.

Q: Will members’ current membership cards work on the gates?

A: Yes, the bar code on the card simply identifies them to the leisure management system. If their card is scratched or damaged we can replace these really easily.

Q:  What is a casual leisure card and how does it work?

A:  It is a card that is issued you as a pay as you go customer allowing you to pre book and pay for activities and as such faster access to the facilities once you arrive at the leisure centre.  If you are a gym user it will also store your fitness workout.  The card itself is issued free of charge.             

Q:  How will the wristbands for customers using the swimming pool work?

A:  Wristbands will need to worn by all pool users whilst they are in the pool.  Coloured wristbands will be issued to customers when they pay at reception.  Members of the leisure centre will need to pick up a wristband from reception as they pass through on their way to their general swim.