Private sector housing requests
You should contact your landlord first of all but provide landlord details to us if corrective action needs escalating. Please email these to us at firstname.lastname@example.org. Don’t forget to include telephone numbers or e-mail address.
Food and workplace safety
Officers will respond to workplace accidents to staff or members of the public, food complaints including food poisoning. We will continue to give guidance information for food businesses on hygiene standards.
COVID-19 is a respiratory illness. It is not known to be transmitted by exposure to food or food packaging.
There is specific guidance for food businesses on coronavirus (COVID-19) on UK Government website.
Flooding issues will be addressed as notified with noise and other nuisance requests assessed and prioritised.
If you are a business with Permitted Processes, we’ll contact you about delaying any planned visits but still enabling your business to carry on. Environmental protection officers are reviewing those due and we will be in touch with you.
All fly tipping will be viewed to ensure no hazardous material is present and request clearance. Hazardous waste will be removed or made safe to prevent access by the public. All other calls will be assessed and we’ll make sure dog fouling and littering are prioritised.
Private Water Supplies
The current Government advice is to adopt social distancing where possible and to avoid unnecessary travel in order to reduce the transmission of coronavirus (COVID-19). In order to comply with that Government advice, Craven have decided to postpone sampling visits until guidance changes. It is likely that we will be able to reschedule any outstanding samples to later in the calendar year depending on developments going forward.
A risk management approach is advocated by the Drinking Water Inspectorate in line with the WHO drinking water safety planning approach, and as such sampling is simply a means of validating that the risk mitigation measures in place (source protection, treatment, storage etc.) are effective. Therefore it is recommended that in the absence of any monitoring, consumers and other relevant persons of private water supplies should be encouraged to bolster their operational checks and ensure that maintenance is being carried out as required (e.g. replacing UV lamps, more frequent cleaning of quartz sleeves or monitoring chlorine dosing) and that they have sufficient spares of essential equipment to ensure supplies remain wholesome at all times. They should document these actions, and if required present these to Local Authorities to confirm that supplies did not present a risk to health during these exceptional circumstances.
All requests should be processed as usual by Customer Services who will enter onto our system for our officers to respond.
Please be aware that the response time will vary, and each request will be assessed and prioritised.
Telephone: 01756 700 600