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Craven District Council

Swimming Lessons - Terms & Conditions

Information about bookings and payment for Craven Leisure swimming lessons, including refunds.

Learn to swim with Swimazing with Craven Leisure

Welcome to Swimazing with Craven Leisure Swim School. We guarantee to provide safe, quality swimming lessons that build confidence and ability, using qualified swimming teachers at all times. It is important for all members of Swimazing with Craven Leisure Swim School to agree and adhere to our Terms & Conditions and Code of Conduct, detailed here:

Terms & Conditions

Enrolment Conditions

Full Payment is required with the enrolment/re-enrolment; a place cannot be confirmed unless payment has been made.

Payments can be made by Card, direct debit, cash or online payment.

Places are allocated on a first come first served basis. Demand can be high so prompt registration is advised.

All parents and swimmers must agree and adhere to the Swimazing with Craven Leisure Swim School Terms & Conditions and Code of Conduct. 

If you wish to take a holiday during the term, you will still be charged for the full term. You will of course retain your place on the course for that term

Cancellations

All requests to cancel membership must be made in writing with supporting medical evidence if relevant.

Cancellation requests must be made with 30 days’ notice, allowing us time to cancel direct debit mandate’s and re sell the space.

If you cancel your place after the start of the term, then you will be charged for 4 weeks of lessons as a cancelation period.

Refund/credits are not given if your child refuses to get into the water or you change your mind. 

Swimazing with Craven Leisure Swim School reserves the right to change or cancel a course at any time. Arrangements will be made to reschedule where possible if not refunds will be payable.

Missed classes cannot be refunded or carried over to following courses, unless there has been prior arrangement with the Head of Swimming who will organise on a case by case basis

Any cancellations due to power cuts, adverse weather, disasters, terrorism, war and pandemics will not be refundable, as these are out of our control. 

If you have issues you would like to raise in relation to your child's lessons, please contact the Head of swimming via swimlessons@cravendc.gov.uk

Private lessons may be cancelled by giving not less than 24 hours (1 working day) notice to the office. Notice of a cancellation of any lesson within 24 hours of a lesson will result in the full lesson fee being due or being deducted from any credit balance as appropriate. For lessons scheduled on Monday cancellation would be required by 5pm on Friday.

Holidays - if you wish to take a holiday during the term, you will still be charged for the full term. You will of course retain your place on the course for that term. 

Medical

When you sign our terms & conditions, you take responsibility for the fact that, should you answer ‘yes’ regarding any medical conditions you or your child might have, you’ve checked things out with your doctor before starting with us. This responsibility is passed on to any other parent or carer who might bring your child swimming.

Medical conditions must be disclosed to Swimazing with Craven Leisure Swim School regarding the health of you, your child or those who you have placed your child in care with for the purpose of attending swimming sessions. All information received is treated in confidence and with sensitivity.

If your child has a heavy cold, sinusitis or an ear infection we recommend they do not swim. Refunds are not given for missed lessons due to sickness.

Following on from sickness we request your child be clear of any symptoms for 48 hours prior to attendance at class.

Adults and children must not swim if they have had a diarrhoeal illness in the past 14 days, as advised by the NHS.

If a swimmer has broken a limb, requires an operation or has been given a medical reason why they cannot attend the remaining lessons, then we will consider transferring the lessons to the next term, or offering extra lessons if we can accommodate this. This is subject to a doctor’s note being received. Only the number of weeks remaining from the term will be held and carried over and the weeks cannot be backdated for missed lessons.

Re-enrolment

Swimmers already having lessons with Swimazing with Craven Leisure Swim School will have priority on places provided they re-book and pay on time. If we do not receive your payment by the due date, then your child's place may be allocated to another person.

If you have a change request, please contact swimlessons@cravendc.gov.uk - we will then get back to you with possible spaces once all re-enrolments are in, you will also have access via the Homeportal to swap session times

All places are booked on a first come, first served basis. Swimazing with Craven Leisure Swim School will endeavour to be flexible in its allocation of time slots. However, it may not always be possible to book or re-book your child's first choice.

Staff

All Instructors are qualified, insured and experienced swimming teachers and hold the relevant Swim England / STA certificate(s).

As some physical contact with your child is unavoidable all staff adhere to Child Protection Procedures and are DBS (CRB) checked.

Swimazing with Craven Leisure Swim School reserves the right to replace advertised coaches or programmes where unavoidable.

If an instructor is unwell or cannot attend a session, we will endeavour to provide a cover teacher.

Pool closure

Pool closures happen on rare occasions, making it necessary to cancel lessons. Where possible we will make take every opportunity to contact you prior to your lesson

If the pool is closed due to a fault on our part that is within our control or on the pools part, such as pool plant failure, water heating, chemical or quality problems, then a deduction of the cost of 1 lesson from your next enrolment will be offered. If you are not re-enrolling for the following term then we are unable to refund any lessons, offered above.

Parking

You will be entitled to 1 parking permit to allow you to park in the centre car park, we ask that you return these when your child finishes there swimming lessons.

Responsibility

Parents/guardians are responsible for their children at all times in the changing area and entrance area. They should always be under the direct supervision of an adult who is not taking part in the lesson and never be left unattended. Children running on wet surfaces can very easily slip and hurt themselves.

Parents should remain in the pool building when their children is/are swimming.

In the absence of any proven negligence, lack of due diligence or breach of duty by the instructor(s), Swimazing with Craven Leisure Swim School, the participation of you, your spouse/partner, child or those in whose care you have placed your child for the purpose of attending or observing the swim sessions is done so entirely at your and their own risk.

Responsibility for all applications of swimming practised outside of the swimming lessons both now and in the future is borne by you and not Swimazing with Craven Leisure Swim School.

Photography 

Please note that due to child protection regulations photography (including camera phones) and video filming are NOT permitted during swimming lessons.


Swimazing with Craven Leisure Swim School Code of Conduct

Swimmers

Swimmers should not eat for at least 1 hour prior to swimming.

Please arrive for the teaching session on time. 

As a general rule of thumb, do not enter the pool area prior to your lesson start time. Whilst you are waiting for your class, please keep poolside noise down to a minimum so that all lessons can take place in a calm and peaceful atmosphere.

Only enter the pool (water) once your instructor has invited you to do so.

Listen to what your instructor tells you. If you don’t understand, please ask.

The following action is seen as disorderly behaviour: running, diving, jumping, ducking, fighting, bombing, shouting and throwing items. If you are warned and behaviour persists you will be asked to leave.

Swimming goggles, including those with ophthalmic prescription lenses, may be worn at the wearers own risk.

To avoid injury, the wearing of spectacles in the water by a swimmer during a session is not recommended. Care of spectacles is the responsibility of the parent/guardian.

Jewellery can be a hazard and should not be worn during swimming, including earrings.

Appropriate swimwear should be worn at all times in the swimming pool and communal changing areas.

During lessons parents/guardians must not interrupt or communicate with the teacher, distract the pupils or approach the poolside, unless it is a matter of health and safety, as you may endanger the safety of the pupils and other pool users.

Please ensure long hair is tied up.

We recommend that a swim hat is worn, you are entitled to 1 free swim hat per child at the beginning of you swimming lesson journey, after which they can be purchased for £2.50 from reception.

Pool Safety

In the event of any emergency the person in charge will follow the pool's emergency action plan (EAP).

All swimmers and spectators will immediately stop what they are doing and wait quietly for further instructions.

Should it be necessary to clear the pool, when the instruction is given, all swimmers will move to the sides of the pool, leave the water and stand back from the side.

Should it be necessary to evacuate the building no attempt should be made to recover possessions from the changing rooms or anywhere else within the building.

In the interests of hygiene:

  • All swimmers must shower and go to the toilet before they enter the water as this helps to keep the pool clean and maximises their learning time.
  • Do not take any food or drink into the changing rooms.
  • No buggies in the changing rooms, please leave them outside.
  • Shoes must not be worn in changing areas and pool hallway; all shoes are to be left by entrance doorway.

Babies and toddlers are prone to all sorts of mishaps

From time to time Swimazing with Craven Leisure Swim School may update these terms by sending you either an updated version or notification of minor changes. You are free to not accept these changes but we would ask you to notify us in writing of your non acceptance within 14 days of your receipt, failing which we will be entitled to treat our agreement with you as being subject to the updated version.

Contact Us

Should you require any further information or advice please do not hesitate to contact Stephen Davies on 01756 693928 or email swimlessons@cravendc.gov.uk