We offer an assisted collection service for those who are unable to place the bin/bag out for collection.
If you have difficulties putting out your refuse and recycling for collection due to disability, illness or infirmity and if assistance is not available from another member of the household or neighbour, we can make alternative arrangements to help you.
We will arrange to collect your refuse and recycling from within your property boundary or at an agreed collection point each week (refuse one week, recycling the following week and so on)
How to apply
You can apply for an assisted collection by:
- completing the online form: Apply online for assisted wheeled bin collection
- downloading the Assist application form
- contacting our Customer helpline on 01756 700600
- or write to:
Waste Management Services
Craven District Council
1 Belle Vue Square
Once the application has been approved, you will receive a letter confirming that you have been added onto the assist list. The service will usually begin within 5 working days.
If you no longer require the assisted collection service or if circumstances change, please advise us as soon as possible.
Please note: every year we will ask you to renew the service.
Wheeled Bin Collection Point Policy
Previously we have had a 'Lane-End' and a Curtilage policy for presentation of wheeled bins. This was the case since the introduction of wheeled bins. The new policy includes any households that are required to take their wheeled bins to collection points. These will be predominantly terraced properties with rear alleys.
The policy was presented at the September 2014 meeting of the Policy Committee
The Collection Point Policy
Remote / Lane End properties
- Council vehicles will not travel up unadopted roads unless approved by the Operations Manager.
- Residents living in properties situated on unadopted roads will be required to present their waste to the nearest public highway unless the collection point as agreed with the Council. (The Road has to be driveable with a suitable turning point and contain three or more properties)..
- Damage to collection vehicles will be a priority when considering provision of service. Deterioration of any aspect of the suitability of the unadopted road may result in the removal of the arrangement. In this case a direction would be made requiring waste to be placed at a specified point adjacent to the adopted highway.
- When considering the suitability of uplift points the following safety considerations must be met.
- There must be a minimum turning circle of 23 metres at the end of a dead end road.
- Roads must have a minimum width of 5 metres allowing the collection vehicles to continue in a forward direction.
- The bearing strength of the road and any associated structure must be adequate for a 26 tonne vehicle.
- The condition of the road surface must be to an acceptable standard.
- There should be no soft verges on narrow roads.
- There should be no risk to hydraulics, mirrors or paintwork from overhanging or projecting trees/bushes.
- Road gradients should not be excessive.
- For unadopted roads that do not meet the criteria, the Council will agree alternative uplift arrangements at the road end.
In respect of terraced properties if the collection vehicle cannot access the back alley then residents will be required to present their waste to collection points.
- Assisted collection can be applied for as part of the Collection Point Policy.The final decision will be at the discretion of the Operations Manager.
- Where refuse is required to be taken to a lane end or communal collection point the Waste Collection Authority has the powers to require occupiers to do so under the terms of Environmental Protection Act 1990 S46(4b). This being as a consequence of S45(1) of the Act in respect to a property being in the opinion of the Authority so isolated or inaccessible that the cost of collecting it would be unreasonably high. There would be no appeal process as part of this policy.
- A 'road' is legally defined as a way over which there is a public right of access. That is access is by right and not by permission of the owner.
- An 'unadopted road' is a road which is not maintained by the Council as the Local Roads Authority.
The Council has a duty to uplift household waste under the Environmental Protection Act 1990, except where the waste is situated at a place which is so isolated or inaccessible that the cost of collecting is unreasonably high.
The Council may also stipulate the collection point of the waste receptacles be so positioned that they can be accessed and serviced.
A statutory service is one that the Council has to carry out. A non statutory service is a service that the Council can choose to carry out but it is not required to carry out. A Council may charge for this service. The Garden Waste Collection Service is a non statutory service that Craven District Council does not need to supply.